Frequently Asked Questions
Everything you need to know about your lash journey.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
Are your lash adhesives latex-free?
Yes, we offer several medical-grade, latex-free adhesives specifically formulated for sensitive eyes to ensure maximum comfort and safety.
What is your return policy for beauty products?
Due to sanitary reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Do you offer professional discounts for lash artists?
Absolutely! Certified lash professionals can apply for our Pro Program to receive exclusive bulk pricing and early access to new product launches.
How should I clean my reusable strip lashes?
Gently remove adhesive residue with tweezers and use a lint-free applicator with oil-free makeup remover to clean the band. Always store them in their original case to maintain their shape.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.