Returns & Exchanges
At THE LASH SHOP, we want you to be completely satisfied with your purchase. If you are not happy with your professional lash supplies, we offer a 30-day return window for unopened and unused products in their original packaging.
Initiate Your Request
Contact our support team with your order number and a brief explanation of why you wish to return the item to receive a Return Authorization number.
Prepare Your Package
Carefully pack the items in their original, unopened condition to ensure no damage occurs during transit, including a copy of your packing slip inside.
Ship the Items
Affix the provided return label or ship via a trackable carrier to our distribution center, ensuring you retain the tracking number for your records.
Receive Your Refund
Once our quality control team inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing